We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. Weâre building an AI scientist for our customers. We canât do that if we havenât built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW The Solutions Delivery Manager is responsible for ensuring Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team. Operating at the intersection of our product suite and our customers, this dynamic role focuses on translating our product capabilities into effective solutions to match our customers' scientific use cases, and enabling the broader CX organization to operationalize around Benchling's best practices. Solutions Delivery Manager works cross-functionally with Benchling's build organization, as well as across the CX departments, to develop robust solutions that can deliver value to our customers, while improving internal knowledge and productivity. Chemistry is one of Benchling's newest and most exciting product areas â unlocking an entirely new group of companies, scientists, and science to be done on Benchling. This role will help navigate a budding product area through to market adoption, partnering closely with internal product, enablement, and delivery teams, while working directly with customers to build trust and help shape our vision in this space. Successful Solutions Delivery Managers will harness the knowledge and experience Benchling has gained across thousands of customer engagements, and leverage previous and learned experience to serve as an expert across scientific domains and modalities served by Benchling. They will develop, and continuously improve our solutions as both the science and Benchling product capabilities evolve. A successful candidate will be comfortable working across teams and systems, often with no existing guidance or playbook, to deliver impactful solutions and value aligned with our department and team goals.  RESPONSIBILITIES Including, but not limited to: Navigate a budding product area through to market adoption â partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space Serve as a key advisor on customer accounts as an expert in the scientific and product space Deliver services and oversee services engagements to ensure high quality solution and delivery Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization Build and maintain solution assets, such as best practices documents Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.) Collaborate across CX departments to reflect customer learnings into solution assets Operationalize Benchlingâs new product introduction motions to deliver new product insights Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging Learn existing and new verticals that Benchling services  QUALIFICATIONS Scientific and Benchling Knowledge Fluency in medicinal chemistry or PD chemistry, ideally both Fluency in a chemistry-focused lab informatics tool Knowledge of Benchlingâs Platform and solutions, and technical proficiency with Benchling products is preferred Customer Readiness Experienced customer experience professional with a strong track record in overseeing the success of customer engagements Superior customer service skills â the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency Problem Solving and Collaborative Success Excellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information Flexible and able to adjust on the fly to new demands; a high sense of urgency, tendency towards action, and comfortable working through ambiguity to independently make progress on individual and team goals Experience and Educational Requirements 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field 2+ years experience in customer service or customer-facing roles Bachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.) Ph.D. in chemistry is preferred  HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we donât discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. Please mention the word **IDEALLY** and tag RMTM0LjE5NS4xMDEuMTkz when applying to show you read the job post completely (#RMTM0LjE5NS4xMDEuMTkz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
我们正在为 AI 时代重建生物技术。当一项突破被延迟，全世界都在等待。将分子从发现推进到患者，或将作物从实验室推向田间，涉及成千上万个缓慢、手动、彼此割裂的步骤。AI 有潜力改变这一点，将数十年的研发工作压缩到数年。但只有当干净、结构化的科学数据和 AI 被融入科学工作的方式中，这一切才会发生。Benchling 是面向生物技术研发的 AI 平台。科学家使用 Benchling 设计实验、采集结构化数据，并直接在其工作流中运行 AI 智能体和模型。全球超过 200,000 名科学家信任 Benchling 来支持他们最重要的工作，从学术实验室到 Sanofi、Moderna，以及全球前 50 大生物制药公司中超过一半的企业。我们正在为客户打造一位 AI 科学家。如果我们自己没有练就这项能力，就无法做到这一点。AI 素养是我们立足的基础；它是我们工作方式的核心，我们致力于帮助每一位新员工将其融入日常工作。作为面试流程的一部分，你将完成一个简短的、以 AI 为重点的练习或讨论，以便我们了解你如何看待并使用 AI 在你的岗位上推动影响。欢迎提及你目前使用的任何工具、平台或工作流。 职位概述 解决方案交付经理打开原始链接 →